Privacy policy

Introduction

At TruWASH, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information when you visit or make a purchase from our website, truwash.co.uk.

What Information We Collect

1. Information You Provide

When you make a purchase or attempt to do so, we collect details such as:

  • Your name

  • Billing and shipping addresses

  • Payment information (such as credit card details)

  • Email address

  • Phone number

2. Information We Collect Automatically

When you browse our site, we collect details about your device and how you interact with our website, including:

  • Your web browser and IP address

  • Time zone and cookie preferences

  • The pages and products you view

  • How you arrived at our site (such as from a search engine or another website)

We use technologies like cookies, log files, and web beacons to gather this data.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders

  • Detect and prevent fraud

  • Improve our website and services

  • Provide targeted advertisements (if you have opted in)

Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify, which powers our online store. You can review their privacy policy here: Shopify Privacy Policy.

  • Google Analytics, to help us understand how customers use our website. You can learn more or opt-out here: Google Analytics Opt-Out.

We may also share your information if required by law or to protect our rights.

Your Choices & Rights

If you are a resident of the UK or the EU, you have rights over your personal data, including:

  • Accessing or correcting your personal data

  • Requesting data deletion

  • Opting out of targeted advertising

You can manage your ad preferences using these links:

Data Retention

We keep your order details for our records unless you request their deletion.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions or requests regarding your personal data, please contact us at: Email: info@truwash.co.uk
Address: TruWASH, 12 Ballyforlea Road, Magherafelt, BT45 7YF, United Kingdom